Privacy Policy

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Effective Date: 01st April 2024

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Introduction

Eades & Francis ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, www.eadesandfrancis.com (the "Site"), and make purchases of wallpaper, fabric, or related products. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Data Controller

The data controller responsible for your personal data is:

Jake Ward
Eades & Francis, Unit 5 The Glass Yard, Sheffield Road, Chesterfield, S41 8JY
info@eadesandfrancis.com
(+44) 01246 925592

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2. Information We Collect

We collect the following types of personal data when you interact with our Site:

• Personal Identification Information: This may include your name, email address, billing address, shipping address, phone number, and payment details (credit/debit card number, PayPal information, etc.).

• Technical Data: This includes your IP address, browser type, time zone, operating system, and other technical information about your use of the Site.

• Usage Data: Information about how you use our website, products, and services (such as pages viewed, time spent, and links clicked).

• Marketing and Communications Data: Your preferences for receiving marketing communications and your communication preferences.

 

3. How We Use Your Data

We may use your personal data for the following purposes:

• Order Processing: To process and deliver your orders, communicate with you regarding your purchase, and send you related information (e.g., shipping updates, order confirmations).

• Customer Service: To provide customer support and handle any inquiries or issues you may have.

• Marketing and Promotional Activities: With your consent, we may send you marketing communications regarding our products, special offers, or updates.

• Improving Our Services: To analyze how you use our Site and improve its performance, functionality, and user experience.

• Legal Obligations: To comply with legal obligations (e.g., tax and accounting purposes, fraud prevention, or law enforcement requests).

 

4. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

• Contractual necessity: Processing your data is required to fulfill our contract with you (e.g., to complete your order).

• Consent: We may process your data based on your consent, especially for marketing and promotional purposes.

• Legitimate interests: We may process your data where it is necessary for our legitimate interests, such as improving our services and maintaining security.

• Legal obligations: We may process your data to comply with legal requirements.

 

5. Sharing Your Data

We will not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties for the following purposes:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processors, shipping companies, email marketing platforms, or customer service providers.

• Compliance with Laws: If required by law or in response to a legal request, we may disclose your personal data to authorities or other third parties.

 

6. International Data Transfers

Your personal data may be transferred and stored on servers located outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally, including through the use of standard contractual clauses or other legal mechanisms.

 

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely delete or anonymize it.

8. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccuracies in your personal data.

• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain conditions.

• Right to Restriction of Processing: You can request that we limit the processing of your personal data under specific circumstances.

• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your personal data in certain cases, including for marketing purposes.

To exercise any of these rights, please contact us at [Your Contact Email]. We will respond to your request within the time frame required by law.

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9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage, and for marketing purposes. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please see our [Cookie Policy].

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10. Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

 

11. Links to Third-Party Websites

Our Site may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Eades & Francis
info@eadesandfrancis.com

(+44) 01246 925592